Support

Need Help?

Review the FAQs for further information. If further assistance is needed, please contact MCInfo Support by phone at (703) 841-6374 or by email at mcinfosupport@egov.com, Monday – Friday from 9AM – 5PM Eastern time.

Want to sign up for an account?

Complete the request form for an insurance company or state agency account. You can expedite the sign-up process by checking the box to receive a contract by email right away.

Return completed contracts by email to mcinfo@egov.com or fax to (703) 841-6370.

Frequently Asked Questions

What is the Motor Carrier Information Exchange (MCInfo) and how does it work?

MCInfo allows insurance entities to submit insurance forms to several participating government agencies electronically in a single filing, eliminating duplicate data entry and saving time.

Users from enrolled insurance companies and managing general agents (MGAs) can log into their MCInfo accounts to submit motor carrier insurance documentation, track the progress of document filings, and download copies of documents filed through MCInfo.

Similarly, users from participating states can log into their MCInfo accounts to review motor carrier insurance documentation and approve and reject filings.

MCInfo allows insurance entities to generate insurance forms via paper to subsequently be printed and mailed or faxed to states that do not accept electronic filings submitted via MCInfo.

What is National Online Registries (NOR)?

National Online Registries (NOR) is the company that develops and manages the MCInfo system.

Which types of forms can I file through MCInfo?

You can file several standard state insurance forms, including Forms E, H, and K, as well as California state-specific forms CA MCP 65 and MCP 66.

You can also complete federal forms (MCS 90, BMC-91X, BMC-34, and BMC-35) for states that require them, or generate paper copies for your convenience.

Can I file federal forms through MCInfo?

MCInfo provides the option to generate federal forms via paper to then be printed and mailed or faxed to federal entities.

Which states accept forms filed through MCInfo?

20 states currently accept electronic filings submitted via MCInfo: Alabama, California, Georgia, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, New Mexico, New York, Oklahoma, Oregon, Pennsylvania, and South Carolina.

MCInfo provides the option to generate paper filings in all other states. These can be printed and submitted via mail, fax, or other means.

We are working to expand MCInfo electronic filing availability to more states.

Who can file through MCInfo?

Insurance companies, managing general agents (MGAs), and filing agents can sign up for an account to submit forms to participating states through MCInfo.

How can my company or agency sign up for MCInfo?

To sign up for an MCInfo account, complete the registration form for an insurance company or state agency.

I have an MCInfo login ID, but I can't log in. What do I do?

From the MCInfo homepage, click on Password Reset to request a temporary password.

If you still can't log in, reach out to MCInfo Support for assistance at mcinfosupport@egov.com or call (703) 841-6374, Monday – Friday from 9AM – 5PM Eastern time.

How do I know if a state received my filing?

After submitting a filing electronically, the on-screen receipt indicates that your filing was sent to the state(s). Filings are sent automatically by MCInfo when the submit button is clicked.

You can track the progress of your filing using the search features in your account.

Paper forms for non-participating states must be printed and submitted through other means outside of MCInfo.

How do I know that a state processed my documents filed electronically?

Documents are processed by representatives from participating government agencies within the MCInfo system. You can receive notification by email immediately after your filing is processed—make sure to turn on the email notification option in your profile if you wish to receive these notifications.

Processing time varies based on the agency, time of year, and the number of documents waiting for state review.

What is the cost to use MCInfo?

Filers pay a $5.50 fee per form, per state. States may participate in MCInfo at no charge.

My company has an MCInfo account. How can I begin using it?

Reach out to your organization's MCInfo account administrator to request user credentials. Email mcinfo@egov.com if you are not sure who acts as administrator for your organization.

I am an administrator for my organization. How do I log in?

Administrators can log in using the same page as other users. Make sure to enter your administrator credentials to access the proper area of the MCInfo system for account management.

Is there a user manual to teach me how to use MCInfo?

Yes, user manuals are available upon logging into the system.

Where can I find my Participation Agreement?

You can find participation agreements here:

Does MCInfo have information about specific filing requirements for participating states?

Yes, the MCInfo user manual contains any special filing information provided by the participating states.

Can MCInfo help me file for states that don't currently participate?

Yes, you can generate paper forms for states that do not currently participate in MCInfo. Paper forms must be printed, then submitted via mail, fax or other means.

My account is locked and I can't log in. Who do I contact?

From the MCInfo homepage, click on Password Reset to unlock your account and request a temporary password.

If you still can't log in, reach out to MCInfo Support for assistance at mcinfosupport@egov.com or call (703) 841-6374, Monday – Friday from 9AM – 5PM Eastern time.

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